QSTARS is a free independent advice and referral service for all Queensland renters
Phone the statewide advice number
1300 744 263
9am – 5pm Monday – Friday (with extended hours to 7pm Tuesdays and Wednesdays)
Note: Due to the current Optus outage you may experience delays in getting through to our service
Please note that we often experience a high volume of calls and you may receive a busy tone or busy message. Please keep trying.
Information for tenants affected by floods and storms in Queensland
If you are being inundated with water or suffering damage from storms or cyclones your tenancy may be affected. This fact sheet is for residential tenancies however most of this information also applies to rooming accommodation such as boarding houses.
You can access a copy of the fact sheet by clicking here.
Find evacuation and other services by clicking – This section will be updated when information comes to hand.
Information for Tenants Affected by Fire
If you are being affected by the current bushfire emergency, your tenancy may be affected. This fact sheet is for residential tenancies however most of this information also applies to rooming accommodation such as boarding houses.
For further information for tenants Click this link.
QSTARS can assist you with:
- Advice and assistance to understand your tenancy rights and responsibilities
- Support to resolve your tenancy issue
- Advocacy support to talk to your lessor or agent
- Help to write a letter or fill in tenancy forms
- Help to attend or prepare for a QCAT tenancy tribunal hearing
- Referral to other services if needed
The QSTARS program is managed by Tenants Queensland and delivered in collaboration with partner organisations across Queensland.
Tenants Queensland is a statewide community and legal service established in 1986. Our QSTARS partners are; Community Plus, Enhance Care, The Hervey Bay Neighbourhood Centre, Ipswich Regional Advocacy Service, Mackay Region Community Legal Centre, Suncoast Community Legal Service and TASC Legal and Social Justice Services.
Contact Tenants Queensland for more information.