QSTARS is a free independent advice and referral service for all Queensland renters
Phone the statewide advice number
1300 744 263
Hours:
9am – 5pm Monday – Friday
Evening advice- 5pm -7pm Tuesday and Wednesday
We are closed on Anzac Day, Friday 25th April and will be back open at 9am on Monday 28th April.
Please note that we often experience a high volume of calls and you may receive a busy tone or busy message. Please keep trying.
Queensland Tenancy Law Changes
Recent changes to tenancy law were passed by Queensland Parliament on 23 May 2024 and will impact your tenancy or rooming agreement under the Residential Tenancies and Rooming Accommodation Act 2008 (‘the Act’). Not all changes will commence at the same time. Some of the changes will commence on Assent (6 June 2024), while other changes will start on Proclamation (30th September).
Click this link for a summary of the changes.
QSTARS may assist you with:
- Advice and assistance to understand your tenancy rights and responsibilities
- Support to resolve your tenancy issue
- Advocacy support to talk to your lessor or agent
- Help to write a letter or fill in tenancy forms
- Help to attend or prepare for a QCAT tenancy tribunal hearing
- Referral to other services if needed
The QSTARS program is managed by Tenants Queensland and delivered in collaboration with partner organisations across Queensland.
Tenants Queensland is a statewide community and legal service established in 1986. Our QSTARS partners are; Community Plus, Enhance Care, The Hervey Bay Neighbourhood Centre, Ipswich Regional Advocacy Service Inc, Mackay Regional Community Legal Centre and TASC Social Justice and Advocacy Service.
Contact Tenants Queensland for more information.